Terms of Service

You must be at least 18 years old and legally able to enter into a contract. You are responsible for the accuracy of the information you provide, for safeguarding your credentials, and for all activity under your account. Notify us immediately of any unauthorised access.

The Service is provided on a subscription basis. Fees are billed in advance — monthly or annually — in the currency shown on our pricing page. All fees are non-refundable except where required by law.

Prices exclude applicable taxes (VAT, GST, sales tax), which we add at checkout where required. We may change prices with at least 30 days' notice; changes apply to the next renewal cycle.

Trials end automatically at the stated time unless you start a paid plan. Beta or preview features are provided "as is", may be modified or withdrawn at any time, and are not covered by the SLA.

You retain all rights to the data you submit ("Customer Data"). You grant Washly a worldwide, royalty-free licence to host, process, transmit, and display Customer Data solely to provide the Service. We process Customer Data in accordance with our Privacy Policy and DPA.

You will not, and will not allow others to:

• Use the Service for any unlawful, infringing, or fraudulent purpose.
• Upload malware, spam, or content that violates third-party rights.
• Reverse-engineer, scrape, or attempt to bypass security controls.
• Resell, sublicense, or white-label the Service without our written consent.
• Use the Service to send unsolicited bulk messages.

We may suspend accounts that violate this section, with notice where reasonable.

The Service, including all software, design, trademarks, and documentation, is owned by Washly and protected by intellectual property laws. We grant you a non-exclusive, non-transferable, revocable licence to use the Service during your subscription. No other rights are granted.

The Service integrates with third parties (e.g. Paystack, Flutterwave, Stripe, Moniepoint, WhatsApp, Twilio). Their terms govern your use of those services. We are not liable for outages or errors caused by third parties.

We target 99.9% monthly uptime, excluding scheduled maintenance, force majeure, and customer-caused issues. If we miss this target in a billing month, eligible customers may request service credits as described in our SLA.

Each party agrees to protect the other's non-public information using at least the same care it uses to protect its own confidential information, and never less than a reasonable standard.

We warrant that the Service will perform materially in accordance with our published documentation. To the maximum extent permitted by law, all other warranties — express or implied, including merchantability, fitness for a particular purpose, and non-infringement — are disclaimed. The Service is provided "as is".

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Each party's total aggregate liability arising out of or related to these Terms will not exceed the fees you paid to Washly in the 12 months immediately preceding the event giving rise to the claim.

You will defend and indemnify Washly against any third-party claim arising from your Customer Data, your use of the Service in violation of these Terms, or your violation of any law. We will defend you against third-party claims that the Service infringes their intellectual property, subject to standard exclusions.

These Terms run for as long as you have an active account. Either party may terminate for material breach if not cured within 30 days of written notice. You may cancel at any time from your billing settings; we do not refund partial periods. We may terminate or suspend immediately for non-payment, abuse, or legal risk. Upon termination, we will make Customer Data available for export for 30 days, after which it will be deleted as described in the Privacy Policy.

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law rules. Disputes will be resolved by binding arbitration in Lagos, Nigeria, conducted in English under the Lagos Court of Arbitration rules. Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.

We may update these Terms from time to time. Material changes will be notified by email or in-app at least 30 days before they take effect. Continued use of the Service after that date constitutes acceptance.

These Terms, together with the Privacy Policy, DPA, and any order form, are the entire agreement. If any provision is held unenforceable, the remainder will remain in effect. Neither party may assign these Terms without the other's consent, except in connection with a merger, acquisition, or sale of substantially all assets.